Hybrid Human Resources Business Partner (HRBP) (with Marketing, Operations, and Administrative Support) – Freeport, Grand Bahama

JOB SUMMARY

The Hybrid Human Resources Business Partner (HRBP) – Freeport, Grand Bahama serves as the primary on-island HR representative supporting the full employee life cycle across Wendy’s, Popeyes, and Marco’s Pizza operations in Grand Bahama. In addition to core HRBP responsibilities, this role carries an operations and marketing coordination portfolio, providing localized execution support for restaurant openings, Limited Time Offers (LTOs), community engagement, vendor coordination, and on-island brand initiatives.

This exciting hybrid role is perfect for candidates who are extroverted, proactive self-starters that can manage multiple responsibilities at once. It will involve dedicated office days in addition to frequent visits to our stores (i.e. not a 9-5 desk job).

This position is critical to ensuring consistent brand execution, effective employee relations, and strong community presence as the Grand Bahama market expands.

KEY RESPONSIBILITIES

1. HR Strategy & Business Partnership

• Serve as the primary HR point of contact for all Grand Bahama employees and managers.
• Partner with Operations leadership to align HR initiatives with business and staffing needs.
• Support Store General Managers (GMs) and District Managers (DMs) with day-to-day HR guidance.
• Provide workforce insights and recommendations to support productivity, engagement, and retention.

2. Recruitment, Onboarding & Workforce Readiness

• Execute end-to-end recruitment for Grand Bahama restaurants and support roles.
• Coordinate onboarding and orientation programs, ensuring Day 1 readiness for all new hires.
• Manage 30-60-90 day feedback loops for new employees.
• Support workforce planning and staffing projections for new restaurant openings.

3. Employee Relations, Discipline & Compliance

• Act as the first point of contact for employee relations matters on Grand Bahama.
• Support and guide GMs and DMs through investigations, disciplinary actions, and terminations.
• Ensure compliance with:
  • The Bahamas Employment Act
  • Company Employee Handbook
  • Internal HR SOPs
• Assist with Labour Board matters and documentation preparation as required.

4. Employee Engagement & Culture

• Execute employee engagement initiatives aligned with the HR Engagement Calendar.
• Support recognition programs, wellness initiatives, and team-building activities.
• Conduct engagement check-ins and provide feedback to HR leadership.
• Support internal communications and engagement branding using Canva or similar tools.

5. HR Reporting, NIB & Compliance Administration

• Support National Insurance Board (NIB) documentation and submissions (maternity, sickness, pension).
• Maintain accurate employee data in HRIS systems.
• Prepare and submit HR reports, including:
  • Turnover
  • Recruitment activity
  • Engagement metrics
  • Compliance tracking
• Support payroll and benefits inquiries at the employee level.

6. Training & Development Support

• Coordinate HR-related training sessions and new hire orientations.
• Track training completion and compliance.
• Support development of local training and briefing materials.

7. Marketing & Brand Coordination (Minor Portfolio)

(Brand ownership remains with designated Brand Leads in Nassau)

• Support on-island execution of marketing and brand initiatives for Wendy’s, Popeyes, and Marco’s Pizza.
• Coordinate Day 1 execution of Limited Time Offers (LTOs) in Grand Bahama.
• Liaise with on-island vendors and installers (e.g., menu boards, banners, POP materials).
• Support restaurant merchandising and in-store marketing execution.
• Assist with:
  • Customer-facing events
  • Restaurant openings
  • Community outreach initiatives
• Support Public Relations and Community Affairs initiatives in collaboration with Marketing.
• Provide real-time market feedback to Marketing leadership to support strategic decisions.

Note: Brand Leads for Wendy’s, Popeyes and Marco’s Pizza retain full brand ownership. This role provides executional and coordination support only within Grand Bahama.

8. Operations Coordination (Minor Portfolio)

• Provide real-time operational updates to Operations leadership to support strategic decisions.
• Conduct “secret shopper” visits to stores to test speed and accuracy of orders.
• Report on and/or escalate any information on downed equipment, product shortages, or other store issues.

9. Administrative & On-Island HR Support

• Provide localized administrative HR support, including:
  • Employee documentation
  • HR forms and records
  • Coordination of training sessions and meetings
• Serve as the on-island HR liaison for Nassau-based HR, Operations, and Corporate teams.
• Maintain accurate HR records and support HR audits.

10. Other Duties

• Support career fairs, community events, and internal initiatives.
• Represent the company professionally within the Grand Bahama community.
• Perform additional HR, administrative, or coordination duties as assigned.

 

QUALIFICATIONS

• Associate or Bachelor’s Degree in Human Resources, Business Administration, Marketing, or related field preferred.
• Minimum 2–4 years experience in HR Generalist, HRBP, or administrative coordination roles.
• Experience in QSR, retail, hospitality, or multi-site operations preferred.
• Working knowledge of:
  • The Bahamas Employment Act
  • NIB processes
• Strong organizational and multitasking capabilities.

SKILLS & COMPETENCIES

• Strong interpersonal and employee relations skills.
• Excellent organizational, communication, and coordination abilities.
• Proficiency in:
  • Microsoft Excel, PowerPoint, Outlook
  • HRIS systems
  • Canva or similar design tools
• Ability to manage competing priorities across HR, admin, and coordination functions.
• High level of discretion, confidentiality, and professionalism.
• Ability to work independently as an on-island representative.