Human Resources Business Partner (HRBP)

JOB SUMMARY

The Human Resources Business Partner (HRBP) is a dynamic and strategic HR role responsible for managing the entire employee life cycle, while serving as a trusted partner to operations and corporate departments. The HRBP supports the HR Manager in driving key HR functions including employee relations, engagement, recruitment, onboarding, compliance, SOPs, NIB, and HR metrics.

This role also plays a hands-on part in policy implementation, supports Store General Managers (GMs) and District Managers (DMs) in enforcing disciplinary actions, and ensures alignment with The Bahamas Employment Act, company handbook and internal SOPs.

DUTIES & RESPONSIBILITIES

1. HR Strategy & Business Partnership

• Partner with the HR Manager and operations leadership to align HR initiatives with business goals.
• Serve as the primary HR point of contact for employees and line managers within assigned brands across Wendy’s Popeyes and Marco’s, providing day-to-day support and guidance.
• Offer recommendations on HR solutions to enhance workforce productivity and engagement.

2. Recruitment, Onboarding & Workforce Planning

• Execute end-to-end recruitment processes, from job posting to offer stage.
• Coordinate onboarding and orientation programs, ensuring seamless employee integration.
• Manage 30-60-90-day new hire feedback loops to evaluate onboarding effectiveness.
• Assist the HR Manager with workforce planning, including headcount forecasting and turnover analysis.

3. Employee Engagement & Culture Development

• Plan and execute employee engagement activities based on the HR/Engagement Calendar.
• Lead team-building initiatives, recognition programs, and wellness events.
• Conduct and analyze engagement surveys and pulse checks to guide HR interventions.
• Create branded materials for engagement using Canva or similar design tools.

4. Employee Relations, Compliance & Discipline

• Act as the first point of contact for employee relations issues, escalating as needed.
• Provide support to Store General Managers (GMs) and District Managers (DMs) in enforcing disciplinary procedures, including investigations and terminations.
• Ensure application of policies in accordance with The Bahamas Employment Act, company handbook and internal SOPs.
• Participate in Labour Board conciliations and support documentation preparation.

5. SOP Creation, Policy & Compliance

• Assist with developing and revising SOPs related to HR processes and compliance.
• Ensure consistent application of policies and timely updates as labour laws evolve.
• Support internal HR audits and compliance reviews.

6. Compensation, Benefits & NIB Responsibilities

• Guide employees on benefits eligibility, payroll concerns, and general compensation questions.
• Prepare and submit documentation for National Insurance Board (NIB) contributions and claims (maternity, sickness, pension).
• Ensure accurate employee information for NIB submissions in collaboration with payroll and finance teams.

7. HR Technology, Reporting & Analytics

• Maintain HR data in the HRIS system, ensuring accuracy and timely updates.
• Generate and analyze monthly HR reports, including:
  • Turnover rates
  • Recruitment cycle time
  • Engagement metrics
  • Performance trends
  • NIB submission tracking
• Present data using Microsoft Excel (for dashboards and metrics) and PowerPoint for department meetings.
• Use Adobe tools to assist with form design and HR documentation.

8. Training & Development Support

• Coordinate and assist with HR-related training sessions, including new hire orientation and policy briefings.
• Track training completion and support development of internal training content.

9. Other Duties

• Support company events, career fairs, and internal communications.
• Serve as an advocate for a positive and inclusive workplace culture.
• Monitor and work toward achieving departmental KPIs, including turnover targets, time-to-fill goals, employee engagement improvements, and compliance accuracy.
• Perform other duties and HR projects as assigned by the HR Manager or VP of HR.

QUALIFICATIONS

• Associate or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; High School Diploma required.
• HR Certification preferred.
• Minimum 2-4 years of HR generalist experience, preferably in retail, QSR, or hospitality environments.
• Working knowledge of The Bahamas Employment Act and NIB processes.
• Proven experience in employee relations, onboarding, and engagement programs.

SKILLS

• Excellent interpersonal and employee relations skills.
• Proficient in HRIS systems, with a strong focus on data accuracy.
• Advanced Microsoft Office skills, especially in Excel (reporting), PowerPoint (presentations), and Outlook.
• Experience using Canva or similar platforms for internal HR communications and employee branding.
• Familiarity with Adobe (especially for form creation and document management).
• Strong organizational skills, time management, and attention to detail.
• Ability to maintain confidentiality, professionalism, and act as a team player.