The Human Resources Manager is a dynamic and experienced HR leader responsible for overseeing the day-to-day operations of the Human Resources function and ensuring consistent, compliant execution of the full employee life cycle across the organization. The role partners closely with executive leadership, operations, and corporate departments while providing leadership, guidance, and oversight to the HR team.

The Human Resources Manager leads and supports the Human Resources Business Partners in delivering core HR functions including employee relations, recruitment, onboarding, employee engagement, compliance, SOPs, NIB administration, and HR reporting. The role ensures HR policies, procedures, and disciplinary processes are applied fairly, consistently, and in accordance with the Bahamas Employment Act, the Employee Handbook, and internal Standard Operating Procedures.

KEY RESPONSIBILITIES

HR Operations & Team Leadership

Oversee daily HR operations across multiple brands and locations
Supervise HR Business Partners and HR support staff
Provide coaching, guidance, and performance management to HR team members
Ensure HR service standards, timelines, and deliverables are met

Employee Relations & Compliance

Manage and support employee relations matters, investigations, and disciplinary actions
Ensure consistent and lawful application of HR policies and procedures
Maintain working knowledge of labour laws and employment regulations
Support Labour Board conciliations and documentation requirements

Recruitment, Onboarding & Workforce Support

Oversee recruitment and onboarding processes to ensure timely, compliant hiring
Monitor onboarding schedules, orientation delivery, and documentation accuracy
Track turnover trends and workforce movement

Payroll, Systems & Cross-Functional Coordination

Coordinate with Payroll to resolve employee pay and system issues
Ensure accuracy and integrity of employee data in HR systems
Identify process gaps and support continuous improvement initiatives
Coordinate with Finance, IT, Operations, and other departments on employee-related matters

Reporting & Continuous Improvement

Track HR metrics including turnover, onboarding compliance, and response timelines
Review HR reports for accuracy and consistency
Support improvements to HR systems, processes, and service delivery

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Human Resources, Business Administration, or related field preferred
Minimum 5 years of progressive HR experience, including supervisory responsibility
Strong knowledge of the Bahamas Employment Act and HR best practices
Experience in retail, QSR, hospitality, or multi-location environments preferred
Strong leadership, problem-solving, and communication skills
High level of professionalism, discretion, and attention to detail
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and HRIS systems

Interested candidates are invited to upload their résumé as part of the application process.

Human Resources Manager