JOB SUMMARY

The Human Resources Business Partner (HRBP) is a dynamic and strategic HR role responsible for managing the entire employee life cycle, while serving as a trusted partner to operations and corporate departments. The HRBP works on key HR functions including employee relations, engagement, recruitment, onboarding, compliance, SOPs, NIB, and HR metrics.

This role also plays a hands-on part in policy implementation, supports store General Managers (GMs) and District Managers (DMs) in enforcing disciplinary actions, and ensures alignment with The Bahamas Employment Act, company handbook and internal SOPs.

DUTIES & RESPONSIBILITIES

1. HR Strategy & Business Partnership

• Partner with the HR Manager and operations leadership to align HR initiatives with business goals.
• Serve as the primary HR point of contact for employees and line managers within assigned brands across Wendy’s, Popeyes and Marco’s Pizza, providing day-to-day support and guidance.
• Offer recommendations on HR solutions to enhance workforce productivity and engagement.

2. Recruitment, Onboarding & Workforce Planning

• Execute end-to-end recruitment processes, from job posting to offer stage.
• Coordinate onboarding and orientation programs, ensuring seamless employee integration.
• Manage 30-60-90-day new hire feedback loops to evaluate onboarding effectiveness.
• Assist the HR Manager with workforce planning, including headcount forecasting and turnover analysis.

3. Employee Engagement & Culture Development

• Plan and execute employee engagement activities based on the HR/Engagement Calendar.
• Lead team-building initiatives, recognition programs, and wellness events.
• Conduct and analyze engagement surveys and pulse checks to guide HR interventions.
• Create branded materials for engagement using Canva or similar design tools.

4. Employee Relations, Compliance & Discipline

• Act as the first point of contact for employee relations issues, escalating as needed.
• Provide support to store General Managers (GMs) and District Managers (DMs) in enforcing disciplinary procedures, including investigations and terminations.
• Ensure application of policies in accordance with The Bahamas Employment Act, company handbook and internal SOPs.
• Participate in Labour Board conciliations and support documentation preparation.

5. SOP Creation, Policy & Compliance

• Assist with developing and revising SOPs related to HR processes and compliance.
• Ensure consistent application of policies and timely updates as labour laws evolve.
• Support internal HR audits and compliance reviews.

6. Compensation, Benefits & NIB Responsibilities

• Guide employees on benefits eligibility, payroll concerns, and general compensation questions.
• Prepare and submit documentation for National Insurance Board (NIB) contributions and claims (maternity, sickness, pension).
• Ensure accurate employee information for NIB submissions in collaboration with payroll and finance teams.

7. HR Technology, Reporting & Analytics

• Maintain HR data in the HRIS system, ensuring accuracy and timely updates.
• Generate and analyze monthly HR reports, including:
  • Turnover rates
  • Recruitment cycle time
  • Engagement metrics
  • Performance trends
  • NIB submission tracking
• Present data using Microsoft Excel (for dashboards and metrics) and PowerPoint for department meetings.
• Use Adobe tools to assist with form design and HR documentation.

8. Training & Development Support

• Coordinate and assist with HR-related training sessions, including new hire orientation and policy briefings.
• Track training completion and support development of internal training content.

9. Other Duties

• Support company events, career fairs, and internal communications.
• Serve as an advocate for a positive and inclusive workplace culture.
• Monitor and work toward achieving departmental KPIs, including turnover targets, time-to-fill goals, employee engagement improvements, and compliance accuracy.
• Perform other duties and HR projects as assigned by the HR Manager or VP of HR.

QUALIFICATIONS

• Associate or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; High School Diploma required.
• HR Certification preferred.
• Minimum 4 years of HR generalist experience, preferably in retail, QSR, or hospitality environments.
• Working knowledge of The Bahamas Employment Act and NIB processes.
• Proven experience in employee relations, onboarding, and engagement programs.

SKILLS

• Positive and Professional
• High Integrity
• High Agency
• Excellent interpersonal and employee relations skills.
• Proficient in HRIS systems, with a strong focus on data accuracy.
• Advanced Microsoft Office skills, especially in Excel (reporting), PowerPoint (presentations), and Outlook.
• Experience using Canva or similar platforms for internal HR communications and employee branding.
• Familiarity with Adobe (especially for form creation and document management).
• Strong organizational skills, time management, and attention to detail.
• Ability to maintain confidentiality, professionalism, and act as a team player.

Summer Student Program – Crew Team Member (FREEPORT ONLY)

Looking for a rewarding summer job? Join Wendy’s through our Summer Student Program! As a Crew Team Member, you’ll be responsible for providing quality products and service in a clean and safe environment, all while delivering a friendly and enthusiastic Customer Service Experience. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Minimum Requirements for Summer Crew Team Members

• Must be at least 16 years old
• Strong customer service skills and a positive attitude
• Ability to work collaboratively in a fast-paced environment
• Excellent communication skills
• Flexible availability, including nights, weekends, and holidays

This program is designed to give students valuable work experience, build teamwork and communication skills, and earn extra income during the summer months.

As our company continues to build and open new restaurant locations, we are strengthening our Warehouse and R&M operations to support the increased demand for maintenance, repairs, and supplies. We are seeking reliable, hardworking individuals to join us in the following role:

Heating/Kitchen Equipment Repair Technician
Responsible for maintaining and repairing grills, fryers, ovens, and other essential heating equipment to ensure safe, efficient restaurant operations.

Please specify in your application which role you are interested. RESUME REQUIRED.

Become a part of a growing company! 

JOB SUMMARY

The Hybrid Human Resources Business Partner (HRBP) – Freeport, Grand Bahama serves as the primary on-island HR representative supporting the full employee life cycle across Wendy’s, Popeyes, and Marco’s Pizza operations in Grand Bahama. In addition to core HRBP responsibilities, this role carries an operations and marketing coordination portfolio, providing localized execution support for restaurant openings, Limited Time Offers (LTOs), community engagement, vendor coordination, and on-island brand initiatives.

This exciting hybrid role is perfect for candidates who are extroverted, proactive self-starters that can manage multiple responsibilities at once. It will involve dedicated office days in addition to frequent visits to our stores (i.e. not a 9-5 desk job).

This position is critical to ensuring consistent brand execution, effective employee relations, and strong community presence as the Grand Bahama market expands.

KEY RESPONSIBILITIES

1. HR Strategy & Business Partnership

• Serve as the primary HR point of contact for all Grand Bahama employees and managers.
• Partner with Operations leadership to align HR initiatives with business and staffing needs.
• Support Store General Managers (GMs) and District Managers (DMs) with day-to-day HR guidance.
• Provide workforce insights and recommendations to support productivity, engagement, and retention.

2. Recruitment, Onboarding & Workforce Readiness

• Execute end-to-end recruitment for Grand Bahama restaurants and support roles.
• Coordinate onboarding and orientation programs, ensuring Day 1 readiness for all new hires.
• Manage 30-60-90 day feedback loops for new employees.
• Support workforce planning and staffing projections for new restaurant openings.

3. Employee Relations, Discipline & Compliance

• Act as the first point of contact for employee relations matters on Grand Bahama.
• Support and guide GMs and DMs through investigations, disciplinary actions, and terminations.
• Ensure compliance with:
  • The Bahamas Employment Act
  • Company Employee Handbook
  • Internal HR SOPs
• Assist with Labour Board matters and documentation preparation as required.

4. Employee Engagement & Culture

• Execute employee engagement initiatives aligned with the HR Engagement Calendar.
• Support recognition programs, wellness initiatives, and team-building activities.
• Conduct engagement check-ins and provide feedback to HR leadership.
• Support internal communications and engagement branding using Canva or similar tools.

5. HR Reporting, NIB & Compliance Administration

• Support National Insurance Board (NIB) documentation and submissions (maternity, sickness, pension).
• Maintain accurate employee data in HRIS systems.
• Prepare and submit HR reports, including:
  • Turnover
  • Recruitment activity
  • Engagement metrics
  • Compliance tracking
• Support payroll and benefits inquiries at the employee level.

6. Training & Development Support

• Coordinate HR-related training sessions and new hire orientations.
• Track training completion and compliance.
• Support development of local training and briefing materials.

7. Marketing & Brand Coordination (Minor Portfolio)

(Brand ownership remains with designated Brand Leads in Nassau)

• Support on-island execution of marketing and brand initiatives for Wendy’s, Popeyes, and Marco’s Pizza.
• Coordinate Day 1 execution of Limited Time Offers (LTOs) in Grand Bahama.
• Liaise with on-island vendors and installers (e.g., menu boards, banners, POP materials).
• Support restaurant merchandising and in-store marketing execution.
• Assist with:
  • Customer-facing events
  • Restaurant openings
  • Community outreach initiatives
• Support Public Relations and Community Affairs initiatives in collaboration with Marketing.
• Provide real-time market feedback to Marketing leadership to support strategic decisions.

Note: Brand Leads for Wendy’s, Popeyes and Marco’s Pizza retain full brand ownership. This role provides executional and coordination support only within Grand Bahama.

8. Operations Coordination (Minor Portfolio)

• Provide real-time operational updates to Operations leadership to support strategic decisions.
• Conduct “secret shopper” visits to stores to test speed and accuracy of orders.
• Report on and/or escalate any information on downed equipment, product shortages, or other store issues.

9. Administrative & On-Island HR Support

• Provide localized administrative HR support, including:
  • Employee documentation
  • HR forms and records
  • Coordination of training sessions and meetings
• Serve as the on-island HR liaison for Nassau-based HR, Operations, and Corporate teams.
• Maintain accurate HR records and support HR audits.

10. Other Duties

• Support career fairs, community events, and internal initiatives.
• Represent the company professionally within the Grand Bahama community.
• Perform additional HR, administrative, or coordination duties as assigned.

QUALIFICATIONS

• Associate or Bachelor’s Degree in Human Resources, Business Administration, Marketing, or related field preferred.
• Minimum 2–4 years experience in HR Generalist, HRBP, or administrative coordination roles.
• Experience in QSR, retail, hospitality, or multi-site operations preferred.
• Working knowledge of:
  • The Bahamas Employment Act
  • NIB processes
• Strong organizational and multitasking capabilities.

SKILLS & COMPETENCIES

• Strong interpersonal and employee relations skills.
• Excellent organizational, communication, and coordination abilities.
• Proficiency in:
  • Microsoft Excel, PowerPoint, Outlook
  • HRIS systems
  • Canva or similar design tools
• Ability to manage competing priorities across HR, admin, and coordination functions.
• High level of discretion, confidentiality, and professionalism.
• Ability to work independently as an on-island representative.

Position Summary

We are seeking a highly organized and detail-oriented Filing Clerk to join our team. The ideal candidate will be responsible for maintaining accurate filing systems, organizing company records, and assisting with the digitalization of documents to ensure efficient record management and easy retrieval of information.

This role requires someone who is dependable, tech-savvy, and capable of handling confidential information with professionalism and accuracy.

Key Responsibilities

• Organize, maintain, and update physical and electronic filing systems
• Scan, upload, and digitally archive company documents and records
• Ensure all files are accurately labeled, categorized, and stored
• Retrieve requested files and documents promptly
• Maintain confidentiality and security of sensitive information
• Assist with transitioning paper records into digital formats
• Perform regular audits of files to ensure accuracy and completeness
• Support administrative and office operations as needed
• Manage document retention and disposal procedures in accordance with company policies
• Communicate effectively with team members regarding filing and record requests

Minimum Qualifications

• Minimum of 1 year experience in a filing, administrative, records management, or clerical role
• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Tech-savvy with the ability to use scanners, filing software, Microsoft Office, and digital storage systems
• Experience with digitalizing and scanning files/documents
• Ability to handle confidential information professionally
• Strong time management and multitasking abilities
• Excellent written and verbal communication skills

Preferred Skills

• Experience working with electronic document management systems
• Ability to work independently and meet deadlines
• Strong problem-solving and accuracy skills
• Familiarity with office equipment such as scanners, printers, and copiers

Position Title: Crew Team Member

Join Our Team!
We’re looking for energetic, reliable, and customer-focused individuals to be part of our team! As a Crew Team Member, you’ll play a key role in creating a welcoming, clean, and enjoyable experience for every customer. Whether you’re greeting guests, preparing orders, handling transactions, or maintaining our restaurant, your contribution makes a difference every day.

What You’ll Do:

• Deliver friendly, fast, and accurate service to every customer
• Take orders, operate the register, and handle payments
• Welcome and assist guests with a positive and professional attitude
• Prepare and serve quality food and beverages
• Maintain cleanliness of dining areas, kitchen, and facilities
• Work as part of a team to keep operations running smoothly
• Follow safety and hygiene standards at all times

What We’re Looking For:

• A positive attitude and strong customer service mindset
• Team players who thrive in a fast-paced environment
• Good communication and interpersonal skills
• Reliable and punctual individuals
• Willingness to learn and take initiative
• Flexibility to work evenings, weekends, and holidays

Minimum Requirements:

• High School Diploma or equivalent (preferred)
• Previous customer service experience is an asset, but not required

Why Join Us?

• Supportive and team-oriented work environment
• Opportunities for growth and development
• Flexible scheduling
• Gain valuable customer service and teamwork experience

As our company continues to build and open new restaurant locations, we are strengthening our Warehouse and R&M operations to support the increased demand for maintenance, repairs, and supplies. We are seeking reliable, hardworking individuals to join us in the following role:

Heating/Kitchen Equipment Repair Technician
Responsible for maintaining and repairing fryers, ovens, and other essential heating equipment to ensure safe, efficient restaurant operations.

Please specify in your application which role you are interested. RESUME REQUIRED.

Become a part of a growing company! 

Job Summary:
As a Shuttle Driver, you will be responsible for transporting employees safely and efficiently to and from designated locations. You will play a key role in delivering a positive customer experience through professional driving and excellent service to our internal customers.

Key Responsibilities:

• Safely operate shuttle vehicles along prescribed routes

• Assist passengers with boarding and exiting the vehicle as needed

• Maintain a clean and well-kept vehicle interior and exterior

• Conduct daily vehicle inspections and report any issues

• Adhere to all traffic laws, safety procedures, and company policies

• Provide courteous and timely service to all passengers

• Maintain accurate records of trips, mileage, fuel use, and passenger counts

Qualifications:

• Valid Driver’s License, Title of the Car, & Insurance

• Clean driving record

• Prior experience as a driver (shuttle, bus, or delivery) preferred

• Excellent customer service and communication skills

• Ability to assist passengers if necessary

• Flexibility to work various shifts including weekends, holidays, or evenings

The Human Resources Manager is a dynamic and experienced HR leader responsible for overseeing the day-to-day operations of the Human Resources function and ensuring consistent, compliant execution of the full employee life cycle across the organization. The role partners closely with executive leadership, operations, and corporate departments while providing leadership, guidance, and oversight to the HR team.

The Human Resources Manager leads and supports the Human Resources Business Partners in delivering core HR functions including employee relations, recruitment, onboarding, employee engagement, compliance, SOPs, NIB administration, and HR reporting. The role ensures HR policies, procedures, and disciplinary processes are applied fairly, consistently, and in accordance with the Bahamas Employment Act, the Employee Handbook, and internal Standard Operating Procedures.

KEY RESPONSIBILITIES

HR Operations & Team Leadership

• Oversee daily HR operations across multiple brands and locations

• Supervise HR Business Partners and HR support staff

• Provide coaching, guidance, and performance management to HR team members

• Ensure HR service standards, timelines, and deliverables are met

Employee Relations & Compliance

• Manage and support employee relations matters, investigations, and disciplinary actions

• Ensure consistent and lawful application of HR policies and procedures

• Maintain working knowledge of labour laws and employment regulations

• Support Labour Board conciliations and documentation requirements

Recruitment, Onboarding & Workforce Support

• Oversee recruitment and onboarding processes to ensure timely, compliant hiring

• Monitor onboarding schedules, orientation delivery, and documentation accuracy

• Track turnover trends and workforce movement

Payroll, Systems & Cross-Functional Coordination

• Coordinate with Payroll to resolve employee pay and system issues

• Ensure accuracy and integrity of employee data in HR systems

• Identify process gaps and support continuous improvement initiatives

• Coordinate with Finance, IT, Operations, and other departments on employee-related matters

Reporting & Continuous Improvement

• Track HR metrics including turnover, onboarding compliance, and response timelines

• Review HR reports for accuracy and consistency

• Support improvements to HR systems, processes, and service delivery

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred

• Minimum 5 years of progressive HR experience, including supervisory responsibility

• Strong knowledge of the Bahamas Employment Act and HR best practices

• Experience in retail, QSR, hospitality, or multi-location environments preferred

• Strong leadership, problem-solving, and communication skills

• High level of professionalism, discretion, and attention to detail

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and HRIS systems

Interested candidates are invited to upload their résumé as part of the application process.

Assists upper management in profitably – operating the restaurant within the practice and procedures established by company operations. This position is responsible for cost control, customer service, restaurant and employee appearance, sales, maximizing profits and employee development. Essentially, the position requires to assist the General Manager in running the operation and to provide efficient, expedient and courteous service to the customers leading to total customer and Company satisfaction.

• Assist in the development and performance management of restaurant crew.
• Continuously strive to meet sales/revenue goals.
• Report and control restaurant inventory through established inventory systems.
• Utilize a preventive maintenance system, ensuring adequate repair of structural defects in Restaurant and its equipment as needed.
• Maintain and submit daily, weekly, period-ending, and special reports as requested.
• Provide direction to employees regarding operational and Company procedural issues and improve morale and productivity within Company.
• Develop employees by providing ongoing feedback, establishing performance
• Expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs – and ensure that the restaurant is staffed for all shifts.
• Uses consistent fair and respectful practices in managing crew & maintenance staff
• Manages staff in a manner which maximizes retention
• Follows progress disciplinary process